Shipping Policy

Thank you for shopping with ecommerce.ushaweb.com. We aim to provide a smooth, reliable, and convenient delivery experience for every customer.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Once you place an order on ecommerce.ushaweb.com, we will process your order after receiving confirmation of the order and payment, where applicable.

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may be longer during sales, promotional periods, holidays, or due to circumstances beyond our reasonable control.

2. Shipping Locations

We currently aim to provide shipping services to locations within India, subject to product availability and courier service coverage.

Some remote or restricted locations may have limited delivery availability. If delivery is not available to your provided address, we may contact you to discuss the available options.

3. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

  • Metro and major cities: 2–5 business days
  • Other locations: 4–8 business days
  • Remote or difficult-to-reach areas: 5–12 business days

These are estimated delivery times and are not guaranteed delivery dates.

Delivery may take longer during festivals, public holidays, extreme weather, transportation disruptions, high-demand periods, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on factors such as:

  • Delivery location
  • Order size or weight
  • Product type
  • Delivery service
  • Promotional offers

From time to time, we may offer free shipping or reduced shipping charges on eligible orders.

5. Order Tracking

When tracking information is available, we may provide customers with a tracking number or tracking link after their order has been dispatched.

You can use the provided tracking information to check the status of your shipment with the applicable delivery partner.

Please allow some time for tracking information to become active after the order has been dispatched.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/Flat number
  • Building or street information
  • Area/locality
  • City
  • State
  • PIN code
  • Valid contact number

We are not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

7. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated delivery period, delays may occasionally occur.

Possible reasons include:

  • Courier or transportation delays
  • Incorrect address information
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Festivals and high-demand periods
  • Technical problems
  • Government restrictions
  • Local delivery issues
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us so that we can assist you in checking the shipment status.

8. Failed Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the customer cannot be contacted, the shipment may be returned to us.

If an order is returned because of an incorrect address, repeated failed delivery attempts, or the recipient’s refusal to accept the package, additional shipping charges may apply if the order needs to be shipped again.

9. Damaged Packages

Please inspect your package when it is delivered.

If the package appears visibly damaged, opened, tampered with, or otherwise compromised, please contact us as soon as possible.

Where appropriate, please retain the original packaging and provide photographs or other information that may help us investigate the issue.

10. Missing or Lost Shipments

If your order appears to be lost, missing, or incorrectly marked as delivered, please contact us promptly.

We may contact the relevant delivery partner to investigate the shipment.

Resolution of lost or missing shipments may depend on the information provided by the courier, shipment records, and the circumstances of the delivery.

11. Incorrect or Incomplete Address

If you notice that your shipping address is incorrect after placing an order, contact us as soon as possible.

We will try to update the address before the order is dispatched. However, we cannot guarantee that an address can be changed after an order has entered the shipping process.

Once an order has been dispatched, changing the delivery address may not be possible.

12. Multiple Products in One Order

If an order contains multiple products, we may ship the products together or separately depending on product availability, warehouse location, product type, and shipping arrangements.

If products are shipped separately, you may receive different packages and tracking information.

13. Delivery Confirmation

An order may be considered delivered when the applicable courier or delivery partner records the shipment as delivered to the provided delivery address.

Customers should ensure that someone is available to receive the package when required.

14. Cash on Delivery

If Cash on Delivery (COD) is available for your order, additional conditions may apply depending on the delivery location, product, order value, and courier availability.

COD availability will be displayed during checkout where applicable.

15. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be published on this page with an updated Last Updated date. Customers are encouraged to review this policy periodically.

16. Contact Us

If you have any questions about shipping, delivery, or the status of your order, please contact us:

Website: ecommerce.ushaweb.com
Email: usha.mothwal@gmail.com
Mobile: 9306487955

We will make reasonable efforts to assist you with your shipping-related questions and concerns.

17. Agreement

By placing an order through ecommerce.ushaweb.com, you acknowledge that you have read and understood this Shipping Policy and agree to its terms.

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